Política de reembolso

How do I return an order?

We hope you will love your Dark Swan of Denmark eyelashes, but if in any way you are not completely satisfied with your purchase, we promise a full refund within the first 30 days after receiving your order. We will refund all unopened and unused products excluding shipping costs. Refunds will be credited to the original method of payment. 

To request a refund from Dark Swan of Denmark, please email us at info@darkswanofdenmark.com with the subject line “return of order” and indicate your order number, we will get back to you within two working days with an address of one of our 2 warehouses that is closest to you.  

1. When sending back a return, make sure they are carefully packed and use track and trace, as we are not responsible for lost or damaged items coming back to us. The cost of returning an order is not covered by us.
2. Once we have received your shipment, we will refund 100% of your purchase price, excluding shipping costs. Please allow 10 working days for a refund to be processed. You will receive a confirmation email after we have processed your refund.